505-662-4234 Los Alamos
505-672-3993 White Rock

FAQs

Q:  What is the Patient Portal?

A:  The Patient Portal is a web-based system that offers our patients easy and private access to their medical information online.  In addition, patients can access lab results, request prescription refills, view portions of their personal medical records, send and receive messages from staff, receive health reminders and educational materials, and view billing statements.

Q:  How do I get web access to my Patient Portal?

A:  To gain access to our secure server on Patient Portal and become web-enabled, simply sign up by providing us with a personal e-mail address. After you register, you will receive an e-mail with instructions on how to securely log on.

Q:  What time should I arrive for my appointment?

A:  Please arrive for your appointment at least 5 minutes before your appointment time.  If you are a new patient, please arrive at least 15 minutes before your appointment time in order to complete our new patient check-in procedures.

Q:  What should I bring to a new patient appointment?

A:  Please bring your child’s current insurance card, an up-to-date vaccine record and any medical records you may have.

Q:  What insurance plans does the Children’s Clinic accept?

A:  We currently accept most insurance plans, including all Medicaids, but to be certain please check the provider list for your insurance company.  At this time, however, we are not accepting new Medicaid patients unless a sibling is already established with the practice.

Q:  How do I know what is covered under my insurance plan?

A:  You will need to verify coverage with your insurance company. Most insurance plans have a website that you can access or you can call the customer service number located on the back of your card.

Q:  Will I have to pay a copay at every visit?

A: Per your insurance company, copays are due at every visit. Some insurance policies do not have copays with well check-ups, but you will need to check your individual plan.

Q:  What is a “Well Check” visit?

A:  The Well Check visit is a visit dedicated to reviewing the routine aspects of your child’s health (feeding/nutrition, sleep, behavior and development, etc.). These visits also include immunizations and education regarding routine preventive care.

Q:  How often should I schedule a Well Check visit for my child?

A:  We follow the schedule of routine well-child visits established by the American Academy of Pediatrics.  We start with an initial newborn visit approximately two days after you are discharged from the hospital.  Another newborn visit will be scheduled when your child is about 10 days old.  Routine well check visits are then scheduled at 1, 2, 4, 6, 9, 12, 15 and 18 months of age.  Yearly visits are recommended on or after each birthday.  Please make sure to check with your insurance plan to see if all well-checks are covered by your insurance policy.

Q: Does the Children’s Clinic offer Urgent Care?

A:  Yes, we offer urgent care appointments every weekday and Saturday mornings from 8 am to 10 am. These visits are offered by appointment so please call our office to schedule.

Q: Do you allow walk-in visits?

A:  Our office is operated on an appointment basis. Walk-ins are strongly discouraged.

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